Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using Image Agent (the “Service”), you confirm that you are at least 18 years old and agree to these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use the Service.

2. Service and AI Models

Image Agent is an online AI image generation, editing, and processing service. It uses third-party AI models from providers including OpenAI, Google, and xAI; the models currently available are shown in the product. Model output may be inaccurate, incomplete, or unsuitable for your intended use, and you must review it before relying on or publishing it.

Access to paid digital services begins immediately after payment. We may adjust features for maintenance, safety, legal, or third-party service reasons, with reasonable notice when practical.

3. Accounts and Authorization of Uploaded Material

You must provide accurate information, protect your credentials, and remain responsible for activity under your account. You may not share, rent, or sell your account.

Each time you submit text, images, or other material, you continuously represent and warrant that you own the material and necessary rights or have obtained explicit permission from every relevant rights holder. A photograph depicting a real person must depict you or be uploaded with that depicted person's explicit consent for upload, editing, and generation. You may not upload another person's photograph without consent or violate likeness, privacy, copyright, or trademark rights.

4. Subscription Plans and Credits

The Service offers monthly and annual subscriptions as well as separately purchased credit packs. The price, granted credits, and validity period displayed on the Pricing page and checkout page at purchase are controlling.

Subscription credits and separately purchased credits must be used within their displayed validity periods and cannot be redeemed for cash. Cancelling a subscription does not shorten the original validity period of a separately purchased credit pack.

5. Billing, Payment, and Automatic Renewal

By purchasing a subscription, you expressly authorize us to charge the selected payment method at each billing interval until you cancel. Monthly and annual subscriptions automatically renew at the end of each period. A one-time credit pack is charged only once for the amount shown at checkout and does not automatically renew.

Payments are processed by Waffo Pancake or another processor identified at checkout. Applicable taxes may be calculated and collected separately based on your location.

6. Cancellation

You may cancel online at any time through Account Settings → Subscriptions. You may also send a cancellation request from your registered email address to [email protected].

After cancellation, access continues through the end of the current paid period and no later renewal is charged. Cancellation does not automatically create a refund; you may separately request one when Section 7 applies.

7. Refund Policy

7.1 Eligible Refunds

• First-subscription guarantee: A first-time subscriber may request a full refund within 7 days after the first charge if no more than 10% of the credits granted for that subscription period have been used.
• Unused credit packs: A separately purchased credit pack may be fully refunded within 7 days after purchase only if none of its granted credits have been used.
• Duplicate or incorrect charges: A verified duplicate charge or billing error will be refunded in full for the incorrect amount.
• Extended service outage: A verified platform-caused continuous outage longer than 72 hours may receive a prorated refund, service extension, or equivalent credit compensation.
• Statutory rights: Mandatory cancellation, refund, and consumer rights under applicable law remain unaffected.

7.2 Non-refundable Circumstances

• Requests made after the stated deadline or after credit use exceeds the applicable threshold.
• Completed image generation, editing, processing, or other delivered digital services.
• Accounts restricted, cleared of credits, suspended, or banned for violating these Terms or the Acceptable Use Policy.
• Problems caused by a user's device, connection, mistake, or an event outside the platform's reasonable control.

7.3 How to Request a Refund

Email [email protected] with your account email, transaction ID, purchase date, and reason. We will acknowledge the request within 2 business days. If approved, we will initiate the refund to the original payment method within 5–10 business days; your bank or payment provider may take additional time to post it.

8. AI Content and Intellectual Property

Subject to these Terms and applicable third-party model rules, you may lawfully use output generated from your input. You grant us a limited, non-exclusive license to process input only to provide the Service, protect safety, and comply with law. You are responsible for confirming that output does not violate intellectual property, likeness, or privacy rights.

9. Acceptable Use

You must follow our Acceptable Use Policy. It separately prohibits pornography/NSFW, violence/gore, hate speech, child-unsafe content, non-consensual deepfakes/impersonation, and copyright/trademark infringement. We screen prompts before generation and may review reported or flagged content.

10. Enforcement and Termination

If you violate these Terms or the AUP, we may refuse generation, remove content, restrict features, clear credits associated with abuse, suspend the account, or permanently ban it. When conduct appears unlawful or presents serious harm, we may preserve necessary evidence and report it to relevant authorities as permitted by law.

11. Disclaimers and Limitation of Liability

The Service is provided “as is” and “as available.” We do not guarantee uninterrupted service, fully accurate output, or fitness for a particular purpose. To the maximum extent allowed by law, we are not liable for indirect, incidental, special, or consequential damages; our aggregate liability is limited to the amount you paid for the Service during the 12 months before the event giving rise to the claim.

12. Changes

We may update these Terms. We will provide reasonable notice of material changes through the Service or email. Continued use after an update means you accept the revised Terms.

13. Contact

For support, billing, cancellation, refunds, content reports, or appeals, contact [email protected].